FAQ

FAQ Page:

There are No Returns on Custom Orders! All of our Items are Custom Made!

1, How are shipping costs calculated?

Answer: (Free Shipping Over 250$)

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.

2, How Hard is it to Install a Stair Runner Myself?

Answer: Our Stair Runners and Carpet Runners are DIY Friendly!

If you are handy this should be The Icing on the Cake to What you can do!

Using the Right Tools is key to a great Stair Runner Installation,

Here is the Link to the Tools You Will Need

10-tools-you-will-need-to-install-a-stair-runner

3, Do you Have How to Videos on Installing a Stair Runner for Beginners?

Answer: Yes We Sure Do! Many of them on our YouTube Channel start with this How to Install a Stair Runner Yourself Video click the link below

how-to-install-a-stair-runner-yourself

4, How do I, Measure for my Stair Runner?

That's a Great Question, First of Most Stairs are 19 to 20 inches each including the tread and the riser together

Answer: Count How Many Stairs you have, for instance, let's say you have 12.5 stairs and that's including the top riser

so that is 12.5 stairs x 19 inches = 237.5 Divided by 12 inches = 19.79ft so 20 ft of carpet would be perfect, I'll leave a link to the video here below

How to Measure for a Stair runner Tutorial